January 2017

Set Up for Success: Implementing a Culture of Continuous Improvement

1/27/2017 - THE CENTER
“How can we do better?” It’s an ongoing question for business owners and managers.  In order to lead your organization towards sustained success in 2017, it’s imperative that you look for new ways to optimize organizational processes and operations. This will help leverage your company’s competitive advantage. 

On a Positive "Note"... The Value of a Customer Relationship Management (CRM) Database

1/20/2017 - BY: GEORGE SINGOS
What do most manufacturing sales reps normally do when they get a sales lead? A lot of them grab a sticky note and put it on their computer with the best intentions of following up—until the sticky note falls off, and it’s nowhere to be found. Then, the lead is history.

New Cybersecurity Requirements Impact Michigan Manufacturers

1/13/2017 - THE CENTER
The risks are enormous and potentially devastating. According to IBM, small and mid-sized businesses are hit by cyber-attacks about 4,000 times a day. The U.S. National Cyber Security Alliance found that 60 percent of small companies are unable to sustain their businesses over six months after a cyber-attack.

Customer Service Matters: 10 Ways to Give Your Clients 110%

The New Year is a time for goal setting and learning from (and correcting) past mistakes. It’s also the perfect time to re-evaluate how you can improve your customer service. A positive experience will leave a lasting impression. Start 2017 off in a memorable way—by giving your clients the red-carpet treatment.