BY: ANDY NICHOLS

“Ticking away the moments that make up a dull day…” go the lyrics of Pink Floyd’s song “Time." The meaning behind the song’s lyrics, while strongly applicable to everyday life, also is an apt description for the way certain clauses of ISO 9001:2015 are implemented.

Root cause analysis and problem-solving tools are presented and demonstrated in this session. Both internal and external problems are introduced. Non-JAMA Members create a free account to register