Goodwill Industries

Success with The Center

GOODWILL INDUSTRIES: A Commitment to Quality

Working with The Center has been extremely helpful. Their team’s recommendations will simplify our documentation burden so we can focus more time on meeting our customers’ needs.
-- Dan Blue, Operations Manager

Goodwill Industries of St. Clair County ( is a nonprofit, ISO 9001-certified organization with locations in Marysville, Port Huron and Fort Gratiot, Mich. Goodwill Industries, which employs 120, provides employment opportunities for those in need. They employ full-time staff and extend part-time employment to those with employment barriers. In addition to their resale store, Goodwill Industries provides contract manufacturing services. These services support local manufacturers which include Tier 1 and Tier 2 automotive suppliers.


Goodwill Industries is required to maintain ISO 9001 certification to maintain their contract manufacturing clients in the automotive industry. Goodwill Industries hired a new operations manager who needed confirmation that their ISO 9001 system would stand up to a third-party ISO audit. Failing the audit would result in a substantial loss of revenue, which would reduce employment opportunities.


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Goodwill Industries met with a member of the Michigan Manufacturing Technology Center’s (The Center) team to assess their current situation. It was recommended that a member of The Center’s quality team perform an on-site internal audit to identify weaknesses in the current quality system and generate recommendations on how to strengthen it. The Center performed an internal audit, shared the findings with Goodwill Industries and made recommendations for changes executing their ISO 9001 program to simplify their documentation burden and maintain adequate records.


  • Goodwill Industries passed their third-party quality audit without issues
  • Retained Sales: $200,000
  • Jobs Retained: 40