DISTANCE LEARNING: 8D Problem Solving (4 Hours)

Our 8D Problem Solving online course is designed to help users learn necessary steps and avoid common mistakes in problem solving events. The necessary tools are outlined with examples of how to apply them. A special process application is developed to help users learn an efficient way to solve internal (yield, scrap) problems as well as external issues (warranty and customer rejects). A method to identify root cause will be outlined. The final product of this class is a student who understands how to find root cause to problems, avoid common errors and provide report findings in the required customer format. Topics covered include:

• Root cause analysis and problem-solving tools
• Individuals learn how to apply the tools for effective results - identify, analyze and determine root cause, and ultimately solve the issues