June 2019

Becoming a "Go-To" Company Starts with Customer Service

6/28/2019 - BY: TRICIA ONESIAN
The days of the stereotypical salesman are gone. No longer are salespeople encouraged to succeed by pushing unneeded services or products to customers, or by stretching the truth just to get a sale. The role of salespeople has changed. Now, it's about customer service and honesty.


How Employee Training Affects Your Company Reputation - And Your Bottom Line

6/21/2019 - BY: DEB JOSEPH
The ongoing skilled trades employee shortage is causing many manufacturers to hire from outside of the industry, bringing in people without manufacturing skills or backgrounds. However, due to the unique nature of the manufacturing industry, this lack of experience and knowledge brings many challenges for the incoming workforce. To ease workers' transitions into a manufacturing environment, a strong training program is essential.


The Executive Leadership Gap - The Elephant in the Room

6/14/2019 - BY: JAMIE HEADLEY
In today's market, employee retention has become a major focal point. Knowing how to retain employees begins with undersanding why they leave a company in the first place. One thing senior executives do not commonly consider is that they could be a part of the problem. 


DoD Announces New Cyber Certification Program for Contractors - Is Your Company Prepared for Audits?

6/7/2019 - BY: JEFF WILLIAMS
In an ongoing effort to maintain information security throughout the defense supply chain, the Department of Defense (DoD) plans to implement a new program called the Cybersecurity Maturity Model Certification (CMMC), which will mandate cybersecurity audits and certifications for DoD contractors.