June 2017

6/30/2017 - BY: ANDY NICHOLS
Since ISO 9001:2000, it’s become increasingly common to consider that an organization’s Internal Quality Audits be performed using the so-called “Process Approach.” At the time of publication, that particular version of the International Standard for Management Systems contained no description of what the process approach was. The recently introduced 2015 version makes the “Process Approach” a lot clearer.

6/23/2017 - BY: CHUCK WERNER
When teaching a new group of Continuous Improvement (Lean and/or Six Sigma) students, it’s always critical to emphasize the importance of the first “team” activity of any project or kaizen— the process map. There are many benefits to process mapping. One is its highly visual nature.

6/16/2017 - BY: TRICIA ONESIAN
Whether you prefer a burger grilled to perfection or a tasty summer salad loaded with sun-ripened berries, there’s no shortage of delicious summer fare at your favorite restaurants. I’m always reminded that the overall experience is far more satisfying when a restaurant serves up delicious food and excellent service.

6/9/2017 - BY: JAMIE HEADLEY
For the first time in our nation’s history, four generations (and soon to be five) work alongside each other. Manufacturers now find themselves trying to balance age gaps that can span upwards of 50 years between the youngest and oldest employees. What can be done so every generation of your workforce is engaged?

6/2/2017 - BY: DALE WICKER
In the ISO 9001:2015 standard there are two basic terms encompassing risk: risk-based thinking and the compound term risk and opportunities. Risk-based thinking is intended to be the system or approach an organization takes when considering risks and opportunities.