February 2018

2/23/2018 - BY: JOHN SPILLSON
We’ve been conditioned to desire complete and utter satisfaction in everything we receive.  But why should we be content with being only satisfied? Satisfaction is merely accepting the minimum to meet a desired requirement. It would be even better if we could take it up a notch and truly delight our customers, whether they are buying cars, clothing, food, or anything in between.

2/16/2018 - BY: JAMIE HEADLEY
Whether you are a New England Patriots fan or not, there is no denying they are consistently one of the best performing NFL teams. In fact, they have played in more Super Bowl games than any other team in the league, with a total of 10 games played and five won. But how do they keep up their winning streak?

2/9/2018 - BY: GREGG PETERSON
Looking to learn more about the latest innovations in lightweighting technologies? The upcoming GALM Summit might be for you.

2/2/2018 - BY: ANDY NICHOLS
Competency is all around us. It pervades our lives. We see competency on television, for example, in “America’s Got Talent.” Talented people, regardless of their age, gender or social background, performing all manner of stage acts that wow the show’s judges and viewers. We often ask ourselves, “How did they do that?”