12/14/2018
- BY: ANDY NICHOLS
While these lyrics to the Ella Fitzgerald song (or Bananarama, if you prefer) are typically seen in a fun musical context, they also can be applied to a very different context: an ISO 9001 Certification Body Non-Conformity Report. When this report is issued, it is common for an organization to have to respond with a corrective action within a timeframe of 30 days. But what action is really needed?