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Revamping Your Business in the Post-COVID-19 Environment
BY: TERRY HOSSINK It’s hard to disagree that the business world has changed drastically and will likely never look the same again. Even after lockdowns and social distancing are over, it will be extremely difficult to just turn our computers and businesses back on and re...

Industry 4.0 Foundations: Big Data
The technological innovations of Industry 4.0 have created opportunities for manufacturers of all sizes to improve efficiencies, increase revenue and advance production methods. Achieving these improvements begins with a strong understanding of the many facets of Industry...

You Completed Your Financial Audit. Now What?
  BY: MELISSA MANASA   Organizations are required to undergo annual financial audits to ensure financial statements are accurate. A successful audit reassures business leaders and gives them the confidence to move forward with business decisions.   Preparing for a f...

One Year to Go...
BY: ANDY NICHOLS I f your organization is certified to ISO 9001:2008 (or ISO/TS 16949 or AS9100C) you have approximately 365 days left to upgrade your Quality Management System (QMS) and have your Registrar audit it. In fact, you should aim to be done and have your ce...

Key Ways Manufacturers Can Improve Profitability
BY: CHERYL BURT The goal of any manufacturer is simple—be successful. This can be measured in many ways (happiness, money, health), but in terms of running a business, profit is essential for survival. It’s possible to generate large sums of money in customer sales a...

Keep Your Customers Coming Back!
BY: TRICIA ONESIAN Five ingredients that are sure to satisfy. Whether you prefer a burger grilled to perfection or a tasty summer salad loaded with sun-ripened berries, there’s no shortage of delicious summer fare at your favorite restaurants. I’m always remi...

Customer Service Matters: 10 Ways to Give Your Clients 110%
BY: TRICIA ONESIAN The New Year is a time for goal setting and learning from (and correcting) past mistakes. It’s also the perfect time to re-evaluate how you can improve your customer service. A positive experience will leave a lasting impression. Start 2017 off in a m...

Flight "AS9100D" Has Not Departed Yet
BY: ANDY NICHOLS       The arrival of the latest version of the Aerospace Standard for Quality Management Systems, AS9100D, in October was highly anticipated—after all, its publication had been delayed a couple of times during 2016. Now, some organizations in the aeros...

Stay Connected to Clients Through Email Marketing
No matter which way you slice it, we live in a digital age. Now you can order pizza from your smartphone app, get a diagnosis through an email, and deposit checks without ever leaving your couch. The world is changing, and so is the way companies reach new clients. St...


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