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BY: TRICIA ONESIAN The New Year is a time for goal setting and learning from (and correcting) past mistakes. It’s also the perfect time to re-evaluate how you can improve your customer service. A positive experience will leave a lasting impression. Start 2017 off in a m...

https://www.the-center.org/Blog/January-2017/Customer-Service-Matters-10-Ways-to-Give-Your-Cli
Last modified - April 25, 2019

BY: ANDY NICHOLS       The arrival of the latest version of the Aerospace Standard for Quality Management Systems, AS9100D, in October was highly anticipated—after all, its publication had been delayed a couple of times during 2016. Now, some organizations in the aeros...

https://www.the-center.org/Blog/December-2016/Flight-AS9100D-Has-Not-Departed-Yet
Last modified - April 25, 2019

No matter which way you slice it, we live in a digital age. Now you can order pizza from your smartphone app, get a diagnosis through an email, and deposit checks without ever leaving your couch. The world is changing, and so is the way companies reach new clients. St...

https://www.the-center.org/Blog/August-2016/Stay-Connected-to-Clients-Through-Email-Marketing
Last modified - April 25, 2019

A kamishibai board is a visual control center in the workplace used for performing audits within a manufacturing process. A series of cards are placed on a board. Green side out means the team has preformed the task and all is well.  When the red side faces out, it means ...

https://www.the-center.org/Blog/June-2016/Kamishibai-Cards-Often-Referred-to-as-TPM-Cards
Last modified - April 25, 2019

Can you believe it’s already the end of 2013? It seemed like just yesterday that we were making resolutions for  this  year. You know them…lose some weight…take up a new hobby… waste less time at work…spend some more time with family and friends...   How’d your resol...

https://www.the-center.org/Blog/December-2013/Looking-Ahead-to-2014-Two-Key-Focuses
Last modified - June 04, 2019

BY: ANDY NICHOLS For many in management, implementing a set of arcane requirements such as ISO 9001:2015 or its cousins, AS9100D or even IATF 16949, can seem like a daunting task! For starters, the title includes the word “Quality” and that’s a department, right? Aren’t ...

https://www.the-center.org/Blog/October-2021/Process-Ownership-Yes!
Last modified - November 24, 2021

  BY: MIKE BEELS   When running a successful business, it is important to continuously work on process improvements. This is where Lean manufacturing can help. At the Michigan Manufacturing Technology Center (The Center), we offer free Waste Walks to gather informatio...

https://www.the-center.org/Blog/July-2022/Walking-to-Eliminate-Waste
Last modified - July 07, 2022

  BY: JERED TYACK   What if I told you I recently had a conversation with a company who decided it wasn’t worth the cost of implementing Lean in their facility? They believed their employees did not have time for training and the overall investment, including tempora...

https://www.the-center.org/Blog/July-2022/Your-Lean-Journey-The-Path-to-Greatness
Last modified - July 19, 2022

  BY: STEVE VAMPLEW   How many conversations do you have in one day? Who do you have these conversations with (at work or in your personal life)? Have you ever had an exceptionally good or very bad conversation with someone? If so, how did you define whether it was go...

https://www.the-center.org/Blog/March-2023/Are-You-Conversationally-Competent
Last modified - March 09, 2023

  BY: ANDY NICHOLS   ISO certification is often expected of manufacturers to ensure quality management is in place. Certification also gives companies a competitive advantage and the discipline needed for future growth. This discipline becomes evident in all aspects o...

https://www.the-center.org/Blog/April-2023/ISO-Certification-Top-10-Things-You-Need-to-Know
Last modified - March 09, 2023