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One Year to Go...
BY: ANDY NICHOLS I f your organization is certified to ISO 9001:2008 (or ISO/TS 16949 or AS9100C) you have approximately 365 days left to upgrade your Quality Management System (QMS) and have your Registrar audit it. In fact, you should aim to be done and have your ce...

Key Ways Manufacturers Can Improve Profitability
BY: CHERYL BURT The goal of any manufacturer is simple—be successful. This can be measured in many ways (happiness, money, health), but in terms of running a business, profit is essential for survival. It’s possible to generate large sums of money in customer sales a...

Keep Your Customers Coming Back!
BY: TRICIA ONESIAN Five ingredients that are sure to satisfy. Whether you prefer a burger grilled to perfection or a tasty summer salad loaded with sun-ripened berries, there’s no shortage of delicious summer fare at your favorite restaurants. I’m always remi...

Customer Service Matters: 10 Ways to Give Your Clients 110%
BY: TRICIA ONESIAN The New Year is a time for goal setting and learning from (and correcting) past mistakes. It’s also the perfect time to re-evaluate how you can improve your customer service. A positive experience will leave a lasting impression. Start 2017 off in a m...

Flight "AS9100D" Has Not Departed Yet
BY: ANDY NICHOLS       The arrival of the latest version of the Aerospace Standard for Quality Management Systems, AS9100D, in October was highly anticipated—after all, its publication had been delayed a couple of times during 2016. Now, some organizations in the aeros...

Stay Connected to Clients Through Email Marketing
No matter which way you slice it, we live in a digital age. Now you can order pizza from your smartphone app, get a diagnosis through an email, and deposit checks without ever leaving your couch. The world is changing, and so is the way companies reach new clients. St...

Kamishibai Cards: Often Referred to as TPM Cards
A kamishibai board is a visual control center in the workplace used for performing audits within a manufacturing process. A series of cards are placed on a board. Green side out means the team has preformed the task and all is well.  When the red side faces out, it means ...

Looking Ahead to 2014: Two Key Focuses
Can you believe it’s already the end of 2013? It seemed like just yesterday that we were making resolutions for  this  year. You know them…lose some weight…take up a new hobby… waste less time at work…spend some more time with family and friends...   How’d your resol...

Process Ownership? Yes!
BY: ANDY NICHOLS For many in management, implementing a set of arcane requirements such as ISO 9001:2015 or its cousins, AS9100D or even IATF 16949, can seem like a daunting task! For starters, the title includes the word “Quality” and that’s a department, right? Aren’t ...

Walking to Eliminate Waste
  BY: MIKE BEELS   When running a successful business, it is important to continuously work on process improvements. This is where Lean manufacturing can help. At the Michigan Manufacturing Technology Center (The Center), we offer free Waste Walks to gather informatio...


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