Continuous Improvement Group: Pop-Up Event! (MEMBERS ONLY)
Did you know your CIG membership includes four Pop-up Events?!? Are you interested in how your organization
could provide service excellence? Please join us for a virtual book club for The Toyota Way to Service Excellence!
*This is a members-only event. If you are not a current CIG member, please sign up for an annual membership here: Continuous Improvement Group
Here is a link to purchase the book on Amazon: https://www.amazon.com/Toyota-Service-Excellence-Transformation-Organizations/dp/1259641104
Schedule: Thursdays: (Every two weeks) from 12:30-1:30 via Zoom. (4) 1 Hour Sessions
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Dates:
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Chapters:
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Pages:
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Chapter Topics:
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4/6/23
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1-4
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1-134
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- Service Excellence
- The Toyota Way Continues to Evolve
- Long-Term Systems Thinking
- Developing Lean Processes
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4/20/23
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5-6
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135-232
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- Macroprocess Principles such as Creating a Cadence of High Value Flowing to Customers
- Microprocess Principles: Make Work Patterns Visible for Continuous Improvement
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5/4/23
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7-8
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233 - 310
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- Macro Level People Principles: The Context for Exceptional People to Provide Exceptional Service
- Microlevel People Principles: Develop People to Become Masters of Their Craft
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5/25/23
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9-10
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311-411
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- Problem-Solving Principles: Strive Towards a Clear Direction Through Experimenting
- The Long Journey to a Customer-Focused Learning Organization
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