This interactive course will equip participants with the knowledge and skills needed to take a problem through a process involving tools such as 5-Whys, Brainstorming, Fishbone Diagrams, Is/Is Not and others defined in AS13000. This training will orient participants to the AS13000 Problem Solving basics and 8D reporting methods.
Specifically, this course covers:
- Problem identification and containment
- Forming teams, problem-solving styles and team dynamics
- Brainstorming overview and exercises
- Affinity diagrams
- Is/Is Not Analysis
- The 5-Why methodology overview